Privacy Policy
Compliance Certificates
Compliance Certificates (company number 464416) (referred to as “we”, “us”, or “our”) is the controller and responsible for your personal data.
Compliance Certificates is committed to adhering to the General Data Protection Regulation (GDPR), a data protection law that applies across the European Union (EU). We take our clients' data privacy and security seriously, hence we've designed this GDPR policy to elucidate how we safeguard and process personal data when clients engage with us.
This Policy elucidates how we use any personal data that we collect about you when you:
- Browse our website
- Provide your business contact details as a client or potential client
- Engage our services
- Reach out to us for enquiries or complaints
- Participate in our events or competitions
- Contact us for any other reason
What information do we collect about you?
Compliance Certificates collects data from visitors to our website and clients who reach out to enquire about our business optimisation services. This data includes but is not limited to:
- Contact data such as name, address, email address, and telephone numbers
- Financial data like bank account and payment card details
- Transaction data such as details of our services you've engaged, payments details, and recordings of phone calls
- Technical data like IP address, login data, browser type and version, time zone setting and location, browser plug-in types and versions, and other technology on the devices you use to access our website
- Profile data like your preferences and interests and your personal circumstances
- IP addresses
Data Sources
Compliance Certificates collects and stores data from various sources to better comprehend client behaviour. These include:
- Google Analytics, Google Search Console, Wix. This helps measure our website's performance
- Wix CRM System to help us manage our client relationships
- Website tracking tools, such as Microsoft Clarity, Meta Pixel, Google Pixel, LinkedIn Insight Tag to help us track clients who have visited our website
Why will we use your personal information?
We will only utilise your personal data when the law permits. Most commonly, we will use your personal data when:
We need to execute the contract we're about to enter into or have entered into with you
It is required for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests
We need to comply with a legal or regulatory obligation.
In general, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third-party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us on the details set out in the ‘How can I get my name removed from the Compliance Certificates mailing list’ section below.
How will we use the information about you?
We may use the information that you provide or that is obtained by us for the following purposes:
- To monitor website performance and customer behaviour on our website;
- To manage customer relationships;
- To send promotional emails and offers;
- To process transactions;
- To respond to customer queries;
- To identify and prevent fraud;
- To comply with legal and regulatory obligations;
- to process and deliver your order or replacement product;
- to contact you in the course of our relationship with our customers or potential customers;
- to process your complaint, including, in some circumstances, arranging a visit to your property to inspect your product;
- to register you with our website and to administer the website services;
- to invite you to attend an event;
- to check any instructions given to us;
- for training purposes;
- to improve the quality of our customer service
- for assessment and analysis (e.g. market, customer and product analysis) to enable us to review, develop and improve the services which we offer;
- if you agree, to send you information about our products or services of ours you may be interested in;
- for the prevention and detection of crime, including fraud;
- to administer any prize draws or competitions you enter.
Data Storage
Compliance Certificates will store collected data in secure servers and will use appropriate security measures to protect the data from unauthorised access.
How long will you keep my information for?
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
By law, we have to keep basic information about our customers (including Contact, Financial and Transaction Data) for six years after they cease being customers for tax purposes (which coincides with our five-year building division (including additional units) product warranty period). For our retail customers and their customers, that period is extended to ten years in order to cover our ten-year product warranty period.
Will we share your information?
We may give information about you, under conditions of confidentiality, to the following, who may use it for the same purposes as set out above:
- to employees and agents of us to administer or improve any accounts, products and services provided to you by us now or in the future;
- to other organisations for the administration of prize draws or competitions you enter, should you enter any;
- to our advisors on a sale or merger of all or part of our business and to the new owners of that business.
Cookies
We use cookies on this website. A cookie is a text file sent by a website to your browser and is usually used to store a unique identifier to identify you to the website on each visit. This unique identifier is, however, anonymous, and no personal information is stored.
You do not have to accept cookies, and you should read the information that came with your browser software to see how you can set up your browser to notify you when you receive a cookie, this will give you the opportunity to decide whether to accept it.
Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
What are your rights?
Under certain circumstances, you have rights under data protection laws in relation to your personal information. These include rights to:
- request access to your personal data;
- withdraw consent to the processing at any time;
- ask for correction of any inaccurate information;
- ask us to delete personal data if it is no longer necessary in relation to the purposes for which it was collected or processed;
- ask us to complete incomplete data;
- object to or restrict processing in specific circumstances;
- be notified of a personal data breach which is likely to result in a high risk to your rights and freedoms;
- make a complaint to the Information Commissioner’s Office; and
- in limited circumstances, receive or ask for your personal data to be transferred to a third party in a structured, commonly used and machine-readable format.
If you wish to exercise any of the rights set out above, please email us at info@compliancecertificates.ie or write to us at the address below in the ‘Contact’ section.
How can I get my name removed from Compliance Certificates' website mailing list?
If you want to be removed from our mailing list or have us delete your details from our database, please send an email to info@compliancecertificates.ie detailing your request. Please note that it may take up to 28 days to action your request.
Other Websites
Please be aware that our websites may include links to third-party websites. Clicking on those links may allow those third parties to collect or share data about you. We do not control those websites and are not responsible for their privacy policies.
Will we transfer your information?
In providing you with the services that you have requested, for example, if you request information about becoming an overseas dealer, we may need to transfer your personal information to countries which do not have data protection laws in line with our current laws. If so, we will keep control of the information or require anyone we pass to hold it to the standard of current EU data protection laws.
Data Access
Compliance Certificates will provide clients with access to their data upon request. Clients can also request that we delete any personal data we hold.
How to contact us
If you have any questions about this privacy notice or the information we hold about you, please contact us at: JEArchitecture Limited, Park House, Ballisk Court Donabate, Dublin, K36f893, Ireland, Tel: +35318958551, E: info@compliancecertificates.ie
Data Protection Officer
Compliance Certificates
JEArchitecture Limited
Park House, Ballisk Court
Donabate, Dublin, K36f893, Ireland
Tel: +35318958551